At Thaalai Naturals, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to ensure your peace of mind.
Eligibility for Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns Procedure:
To initiate a return, please contact our customer service team within 24 hours of receiving your order. You can reach us at support@thaalainaturals.com or +91 91591 55353
Our team will provide you with instructions on how to return your item, including the return address.
Please securely package the item and ship it back to us using a trackable shipping service.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Return Policy
All our natural products are non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will organise to provide a free replacement as applicable. The complaint must be raised through WhatsApp within 24 hours of receiving the product and you may be asked for proof of purchase and the picture/video of the damaged goods.
If your return is approved, we will initiate a refund to your original method of payment. The time it takes for your refund to be processed may vary depending on your bank or credit card issuer.
Exchanges
We do not offer exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
Non-Returnable Items
Certain types of items are non-returnable, including:
Gift cards
Perishable goods
Personal care items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may require photo evidence of the damage or defect to process a refund or replacement.
Customer Care Support
Our customer support representatives will be available for assistance round the clock. You can connect with one of our experts if you need any clarifications about our products or want to file a complaint.
You can also send an email detailing your issues, and our representatives will quickly reply to your mail and resolve your problems then and there. Our system will generate an automatic service request number once you send an email stating your issues.
If you have any questions about our return and refund policies, please contact us at support@thaalainaturals.com. Our customer service team is here to assist you and ensure your satisfaction.
Payments, refunds, and cancellation policies
Our online payment gateways are operational round the clock. The customers who purchase our natural products through our official website can quickly pay through credit/debit cards, net banking, UPI, and NEFT.
If the shipment is returned back due to unfortunate circumstances. Customer has to bear the additional shipping charges. To avoid such return backs. Kindly reach out to customer care through WhatsApp or Call +91-91591 55353 to reschedule the delivery within 12 hours of placing an order.
We also encourage cash or credit card payment on delivery methods. In case of cancellation, we will refund the money within a stipulated time and update the status once the amount is refunded. We will also keep you updated when there is a delay in the refund from our side. The shipping charges applicable on the website till today is only for the product delivery within India only. For abroad shipping and purchases kindly WhatsApp +9191591 55353 before ordering.
Free Shipping
Free Shipping can be done only once, that too based on the minimum purchase amount. Reshipping can be done only upon paying the shipping charges by the customer
Free shipping will be done only once when you place an order .We ship through reputable courier providers to ensure that your product arrives on time and in good condition. In rare Events , when the courier partner is not able to reach due to incorrect address , continuous doorlock or location not traceable , phone number incorrect or service not available , or not able to reach customer on phone , the courier partner returns the parcel back to us . We will try reconnecting with the customer and after payment of the shipping charges , the order will be reshipped
