Shipping Policy

Orders are dispatched within 3 -7 working days post the receipt of the order and depending on availability of the fresh product. Delivery timescales/dates specified on the Site, in any order acknowledgement, acceptance or elsewhere are estimates only. While we endeavour to meet such timescales or dates, we do not undertake to dispatch Products by a particular date or dates and shall not be liable to you in respect of delays or failure to do so in bulk orders We can Ship Products Through Regular Parcel Service.

Free Shipping

Free Shipping can be done only once, that too based on the minimum purchase amount. Reshipping can be done only upon paying the shipping charges by the customer

Free shipping will be done only once when you place an order .We ship through reputable courier providers to ensure that your product arrives on time and in good condition. In rare Events , when the courier partner is not able to reach due to incorrect address , continuous doorlock or location not traceable , phone number incorrect or service not available , or not able to reach customer on phone , the courier partner returns the parcel back to us . We will try reconnecting with the customer and after payment of the shipping charges , the order will be reshipped

Customer Care Support

Our customer support representatives will be available for assistance round the clock. You can connect with one of our experts if you need any clarifications about our products or want to file a complaint.

You can also send an email detailing your issues, and our representatives will quickly reply to your mail and resolve your problems then and there. Our system will generate an automatic service request number once you send an email stating your issues. 

If you have any questions about our return and refund policies, please contact us at support@thaalainaturals.com. Our customer service team is here to assist you and ensure your satisfaction.